Help Center

Q. To which countries do you ship?

A. We ship both locally (US) and worldwide.

Q. how long does it takes to ship ?

A. Orders In the US take 4-6 business days to be delivered and international orders take 6-8 business days to be delivered. 

Q, What is the shipping cost?

A. We have free shipping in all our products to all our customers worldwide

Q. What company do you use for shipping?

A. We ship with FEDEX and DHL

Q. what  payment methods do you accept?

A. We accept secure payments for both local & international customers via PayPal. Q

Q. Do you accept deposits?

A. We prefer to go with secure payment methods, if you need another option feel free to contact us and we can evaluate other options.

Q. Do you accept returns and refunds?

A. Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.

• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.

• To be eligible for a return, goods must be unused, undamaged and accompanied by proof of purchase.

• For returns, please contact us with the subject 'Returns' and include your order number, name and the reason for the return.

• The products must be shipped back to us on the following address:

• 5534 highland preserve Dr, Mableton, GA, 30126, 

• Please make sure to provide the tracking number and photo of the package in order to track your return ( fee may be applied if package arrives without tracking information)

• Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

• Please note that customers are responsible for shipping costs of returned items if there is no damage or miss order.

• When returned item is received and inspected, the customer receives a confirmation email, notifying about the status of the refund.

• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Manufacturer 1 year guarantee covers any damage on the products offering two solutions:

• The replacement of the damaged products

• Complete refund on the order

The customer must send an email to hello@groonities.com with the subject line "product guarantee" and provide valid proof of the damaged products.

The team will review each case within 48 hours

Q. How do i place an order?

A. Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 24 hours.

Our support team is always happy to guide you at any step!

Q. Do you provide a tracking number with the purchase?

A. We will send you an e mail with the tracking number and information as soon as the package leaves the store. (24-48 hours after purchase).

Q. What can i do if i didnt receive my tracking number?